FAQ

Who’s Kermit Lynch?

Learn about him here.

Do you offer a case discount online?

Yes! When you purchase 12 or more eligible items, you will receive a 10% case discount in the shopping cart. An eligible item typically is a product that does not already have a discount. Sampler packs that already have discounts applied to them do not count towards the minimum of 12 eligible items. The vast majority of the products on this site are eligible for the case discount.

How do promo codes or coupon codes work?

We have two types of promo codes: 1) a code that gives you a percentage off your order and 2) a code that gives you a dollar amount off your order.

When you place an order with a percentage coupon code, the discount only applies to discount eligible items. An eligible item typically is a product that does not already have a discount. Sampler packs that already have discounts applied to them do not count towards the minimum of 12 eligible items. In your shopping cart, you'll see percentage discounts next to each bottle. When percentage coupon codes are greater than the 10% case discount, only the discount percentage from the promo code will apply.

When you place an order with a dollar amount code, the dollar amount is added to your discount. In your shopping cart, the dollar amount is subtracted from your total, and does not show next to each bottle.

How will I know when I can pick up my wine from your store?

You will receive an email notification when your order is ready to be picked up at our shop. Will Call orders are picked up from our retail shop at 1605 San Pablo Ave., Berkeley, CA. Typically orders are ready to be picked up within 2 business days of purchase.

How will I know when my shipment is coming?

You will receive an email from the carrier with a tracking number and estimated arrival date.

Why does FedEx need to scan my ID for delivery?

FedEx’s scanning technology electronically captures the recipient’s first initial and last name in order to verify that age requirements are met for deliveries requiring an adult signature. Any individual 21 years or older who is not visibly intoxicated at the delivery address may present their ID for age verification. FedEx will only record the first initial and last name of the ID holder, which is part of the existing proof of delivery information that is captured for all signature deliveries.

If you decline to have your ID scanned at delivery, your age will be verified by the driver by manually entering your date of birth. The driver will also manually enter your first initial and last name.

For additional information on FedEx’s ID Scan program, please visit the Shipping Info page on our website.

When will you ship my wine?

Shipments go out Monday through Friday and we try to ship orders so that your wine will arrive during the week that it is shipped.

Will I have to be home to receive my shipment?

Wine shipments require an adult signature and carriers will not leave a wine shipment on your doorstep. We recommend using a work address where anyone over 21 years of age will be able to sign for the package.

How long will it take the shipment to reach me?

Shipping times are approximate and vary depending on your distance from our location. Shipments go out Monday through Friday and we try to ship orders so that your wine will arrive during the week that it is shipped.

Bay Area = 1 – 2 business days from day of shipment
California (outside the Bay Area) = 2 – 3 business days from day of shipment
Oregon and Washington = 2 – 3 business days from day of shipment
Rocky Mountains = 3 – 4 business days from day of shipmentMidwest = 4 – 5 business days from day of shipment

Do you have a store that is open to the public?

We do have a store located at 1605 San Pablo Ave. in Berkeley, California. Our store hours are Tuesday through Saturday 11 am to 6 pm.

Can I get the same wines online as you have in your store?

If a wine is on our website, you’ll also find it in our store. But if a wine is in our store, you might not find it on our website. At this time we do not offer "pre-arrival" sales on our website. If you don’t see a wine on our website that you believe we have available, email us at [email protected] or call at 510-524-1524.

How do you ship wine when temperatures are very hot or very cold?

We take the shipping of your wine very seriously and recommend postponing shipments during periods of very hot (highs of 80° or more) or very cold (highs of 25° or below) weather. If we find that the weather in your area is either too hot or too cold to ship, we will contact you. We then hold the wine at our retail store and we will contact you when weather improves in your area. If you feel that our prediction for weather in your area is not accurate and would like your wine shipped anyway, just let us know and we’ll send it along.

There’s an issue with my order. Who do I contact?

If you are not satisfied with your purchase from us, or if we have made an error in fulfilling your order, please reply to any email already associated with your order, email us at [email protected], or call at 510-524-1524. Our staff will review each case on an individual basis based on the facts and circumstances and we guarantee that it will be resolved promptly.

What payment options do you have?

We take Visa, Mastercard, or American Express. Through our website, we do not accept checks or money orders.

Can I send my order as a gift?

Yes. Just let us know in the Gift Message section at checkout, and we'll include a card and make sure NOT to include pricing on the packing slip.